and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...
using Zendesk and other support tools. Create reports to share with senior management for insights into frequent issues... without dropping the ball Comfortable working with support tools such as Zendesk, and able to quickly learn new systems...
, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure..., and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding...
-ups rather than simple single-touch responses. Documentation & Reporting: Meticulously document all outcomes in Zendesk... environment. What You Bring Platform Expertise: 2+ years of experience with Zendesk or a similar ticketing platform (Zendesk...
of operational experience on a chatbot platform. Intercom preferred; Zendesk AI, Ada, Live Person or Drift accepted. · Experience... of reports from platform data. · Structured knowledge base management (Intercom Articles, Zendesk Guide, Notion, Confluence...