such as Zendesk, Fin, Freshdesk, or others. The ideal candidate will be responsible for the configuration, administration, and overall... (i.e Zendesk, Fin, Freshdesk, or other platform which requires administrative configuration) Configure and manage system fields...
accurate records: Record patient interactions, churn reasons and outcomes using Zendesk and other approved systems. Use data... and adapt to changing priorities. Experience with CRM platforms such as Zendesk is desirable, as is experience in healthcare...
software (Zendesk) Document troubleshooting and problem resolution steps and write knowledgebase articles for recurring... would be an advantage. Experience with customer support ticketing systems and knowledge base systems would be an advantage (Zendesk...
: Zendesk Intercom Help Centre Knowledge Base You will help ensure customers can easily find the information they need... situations Highly desirable: Zendesk Intercom Community moderation Membership businesses Events Apps or digital...