operational support by ensuring Zendesk tickets are completed in a timely manner while still maintaining data quality Build... (MDG), Apex and Zendesk Experience working in large/matrixed organizations Additional Information As part...
operational support by ensuring Zendesk tickets are completed in a timely manner while still maintaining data quality Build... (MDG), Apex and Zendesk Experience working in large/matrixed organizations Additional Information As part...
troubleshooting Real-time support & clear communication Case documentation in Zendesk L2 – Technical Support Investigate... communicator with customer focus Tools: Zendesk (mandatory), Five9/CRM (plus) Schedule 08:00–17:00 (CEST) 8h/day (split...
efforts. Collaborate with UAS to build workflows and reporting that track high-impact work not captured in Zendesk... support needs, tools (e.g., Zendesk, integrations, billing), and customer engagement models. Strong stakeholder management...